For your convenience, we have compiled answers to a wide range of topics, covering some of the most common questions we receive from new and existing customers alike such as: What is oil heat and what are the prices in my area? If you have a question that is not answered here, please contact us at your earliest convenience.
Whether you are new to the area and need home heating products, or you are interested in better service with lower energy rates, Countryside is here to address all of your questions and concerns.
Propane gas, also called LPG, is used to heat our homes and hot water, for cooking, grilling and to fuel our cars. Propane is also used by businesses and agricultural for all sorts of applications.
We use home heating oil for residential owners and business owners. Heating oil is a thin liquid petroleum that is often used as the fuel of choice for furnaces or boilers in buildings. It is very similar to diesel fuel, which is another product that we sell.
Bio diesel is an animal fat or vegetable oil based diesel fuel that is used for diesel engines as well as a low carbon alternative to heating oil.
Kerosene is a thin, clear hydrocarbon liquid that is most commonly used in jet and rocket engines. It is also used for cooking and as a lighting fuel.
Gasoline is also a clear petroleum based liquid that is commonly used to fuel internal combustion engines. It contains a variety of additives that makes it easy to ignite.
Whether you are new to the area, or are interested in a better service with cheap fuel oil rates, Countryside is the solution you seek.
- Mailing and Delivery Address
- Telephone Number
- Tank Information: Size ⁄ Fill Location ⁄ Quantity in Tank Currently
We offer payment solutions to fit any budget. In addition to our payment options we also support energy assistance for low income families.
Yes, we do offer a budget plan. Click here to learn more about our payment plans.
Yes, we do offer a Pre-Pay plan. Click here to learn more about our payment plans.
We are happy to announce that we do participate in the PA LIHEAP program, helping to provide families with low-cost heating solutions for the cold winter season. For more information about the program, please check out the Energy Assistance section of our website where you’ll find links and numbers for LIHEAP and other participating organizations that will be able to assist you in our primary service areas of: Berks, Dauphin, Lancaster, Lebanon, Lehigh Northampton and Schuylkill counties.
Heating degree days are an indication of how cold it is on any given day and how much fuel you will require. The National Weather Service provides us with this information daily. After we fill your tank, we keep track of the degree days to ensure we deliver oil when you need it.
The easiest way to explain this concept is using your car and how it uses gasoline as an example: Your car uses gasoline as you drive. How much gas your car uses is measured in Miles Per Gallon (MPG). By knowing how many gallons your car’s gasoline tank holds, and how many miles per gallon your car provides, you can estimate when you will need to refuel your tank.
Automatic delivery uses the same concept. We know how much fuel your tank holds when it is full, and we multiply it by the (Miles Per Gallon) of your house, which is known as the K-Factor. This tells us “how far” your house can go before you will need more fuel.
We are always expanding our delivery area to provide eastern Pennsylvania with the best fuel prices and the best customer service.
Our current delivery area include: Berks County, Hershey, Lebanon County, Grantville, Schuylkill County, Kutztown, Reading, Lehigh Valley, Allentown, Northampton County Harrisburg, Manheim, Ephrata and Denver. Click here for a detailed map of our service areas.
Heating Oil Information
By joining our automatic delivery program, you will never have to worry about your oil levels. Our computerized calculating system automatically schedules a delivery for you. You will never need to check your oil tank. If you have any concerns, please feel free to call our office.
If you’re still unsure about your fuel levels, remember, every tank has a gauge built into the top of the tank. This gauge will give you a reading of how much oil is left in the tank.
Troubleshooting & Safety
Yes. Carbon Monoxide is a natural byproduct of combustion. During normal combustion, each atom of carbon in the burning fuel joins with two atoms of oxygen, forming a harmless gas called Carbon Dioxide (CO2). When there is a lack of oxygen to ensure complete combustion of the fuel, each atom of carbon links up with only one atom of oxygen, forming carbon monoxide (CO) gas, a colorless, odorless, and toxic gas. Any fuel-burning appliance that is not adequately vented and maintained can be a potential source of Carbon Monoxide (CO).
The most important safeguard against CO risks is a properly working Carbon Monoxide detector. Battery-operated Carbon Monoxide detectors are relatively inexpensive and easy to install. They may be purchased at almost any store that sells home supplies.
- Your tanks were recently filled. After your oil tanks are filled, it is normal to smell fumes or oil vapors in your basement or area that the fuel tanks are located. This is normal and the fumes should dissipate within several days.
- If you haven’t had your tanks filled recently, your system could need maintenance. Though these fumes are not dangerous, this is a sign that something may be wrong with you oil burner. Contact customer service to get a service person out to your home or business to fix the issue.
At Countryside, we have an experienced team ready to assist with your home service needs, including boiler and furnace repairs or replacements. Learn more about the services we offer here.
Burner does not run:
- Check the thermostat. The temperature might be set too low. Turn the thermostat 5 degrees higher than usual.
- Check the main switch and make sure it is not turned off.
- Check to see if the circuit breaker or fuse is blown.
- Unit might be off on safety. Press the reset button ONE time.
Unit seems to run too often:
- Check the filter and replace if clogged.
- A cold chimney flue causes this when the unit first fires; however, if it persists this can indicate incomplete combustion or another problem. Do not attempt to troubleshoot or fix on your own. Call for service.