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FAQ

For your convenience, we have compiled answers to a wide range of topics, covering some of the most common questions we receive from new and existing customers alike such as: What is oil heat and what are the prices in my area? If you have a question that is not answered here, please contact us at your earliest convenience.

General Information

Whether you are new to the area and need home heating products, or you are interested in better service with lower energy rates, Countryside is here to address all of your questions and concerns.

We provide a range of heating services for residential home owners, small and large businesses, and farmers who are all within our delivery area. For your convenience, we recently expanded our delivery area to Hershey, Grantville, Kutztown, Reading and Allentown.

Propane gas, also called LPG, is used to heat our homes and hot water, for cooking, grilling and to fuel our cars. Propane is also used by businesses and agricultural for all sorts of applications.

We use home heating oil for residential owners and business owners. Heating oil is a thin liquid petroleum that is often used as the fuel of choice for furnaces or boilers in buildings. It is very similar to diesel fuel, which is another product that we sell.

Bio diesel is an animal fat or vegetable oil based diesel fuel that is used for diesel engines as well as a low carbon alternative to heating oil.

Kerosene is a thin, clear hydrocarbon liquid that is most commonly used in jet and rocket engines. It is also used for cooking and as a lighting fuel.

Gasoline is also a clear petroleum based liquid that is commonly used to fuel internal combustion engines. It contains a variety of additives that makes it easy to ignite.

We are always expanding our delivery areas and welcome new customers who are looking for any number of our products like propane, home heating oil, kerosene, gasoline, and diesel fuel. Just create an account with us or give us a call and we’ll be happy to help with all your heating needs.
The oil we supply homes and businesses is a refined version of crude oil. If crude oil prices rise, then the price for heating oil will rise. Supply and demand for petroleum products like propane, home heating oil and diesel fuel changes over time, and the winter season sees more demand than in the summer.
Simply take a look at one of our four payment plans. Pick the plan that’s right for you and you will be protected from seasonal jumps in prices. We currently offer a Budget Plan, a Budget Cap Plan, a Prepay plan, and a Capped Price plan. For more information, take a look at our Payment Plans section.

Account Questions

Whether you are new to the area, or are interested in a better service with cheap fuel oil rates, Countryside is the solution you seek.

Contact our office by telephone and one of our office staff will be happy to walk you through opening an account.
Our standard account questions include:
  • Name
  • Mailing and Delivery Address
  • Telephone Number
  • Tank Information: Size ⁄ Fill Location ⁄ Quantity in Tank Currently
If you need to close an account for any reason, simply contact our office. We will walk you through this very easy process and help you close your account, hassle-free.

Payment Methods

We offer payment solutions to fit any budget. In addition to our payment options we also support energy assistance for low income families.

All customers who wish to charge the delivery and pay it later are required to fill out a credit application. If the credit application is approved, you will be able to charge the delivery to your account. You receive a bill at the time of your delivery. The driver will leave a yellow delivery slip. On this delivery slip you will find the number of gallons, price per gallon, total of the bill, and the discounted and non-discounted prices. Use the provided envelope to mail in your payment.
All accounts are Cash On Delivery unless you fill out a credit application and your application is approved. Residential accounts that have completed a credit application have a policy of balance due within thirty (30) days.
The non-discounted price is the price at the bottom of your ticket. This is the price if you pay after 10 days but before 30 days. The discounted price is the three cent discount we offer if the balance is paid within 10 days. This is the price you are quoted when you place an order.
We accept Cash, Money Order, Visa, MasterCard, and Discover. If you wish to pay by personal check we do require you to fill out a credit application and that the application is approved.
Yes. Please call our office for further details.

Yes, we do offer a budget plan. Click here to learn more about our payment plans.

Yes, we do offer a Pre-Pay plan. Click here to learn more about our payment plans.

LIHEAP stands for Low-Income Home Energy Assistance Program. With oil prices fluctuating throughout the year, it’s important for residential home owners to be able to afford sufficient oil heating during the winter months. LIHEAP is a grant funded program that helps low-income families pay their heating bills.

We are happy to announce that we do participate in the PA LIHEAP program, helping to provide families with low-cost heating solutions for the cold winter season. For more information about the program, please check out the Energy Assistance section of our website where you’ll find links and numbers for LIHEAP and other participating organizations that will be able to assist you in our primary service areas of: Berks, Dauphin, Lancaster, Lebanon, Lehigh Northampton and Schuylkill counties.

Delivery Information

We deliver a variety of fuels, including propane, heating oil, diesel fuel, kerosene, and gasoline all at competitive prices.
We deliver Propane, Heating Oil, Kerosene, On-Road and Off-Road Diesel Fuel, Ethenol 87 & 93 Octane Gasoline and Ethenol Free 87 & 90 Octane Gasoline.
We offer Automatic, Scheduled, and Will-Call Deliveries.
Automatic delivery means that you can put your mind at ease and be assured we will deliver your propane or heating oil automatically as needed. This is the easiest way to assure that you do not run out of fuel. You do not need to monitor your own tank or call us for a delivery.
Scheduled delivery means that we automatically deliver to you after a pre-determined time period has elapsed. Scheduled deliveries are helpful if your use is not consistent and automatic heating degree day delivery is not an option. You do not need to monitor your tank or call us for a delivery.
Will-call delivery means that you will continue to monitor your own tank and call us when you need a delivery. With will-call, you accept responsibility for monitoring your own gauge and calling our office to schedule your delivery of fuel or propane. If you run out of fuel and a special delivery must be made, you will incur an additional delivery fee.

Heating degree days are an indication of how cold it is on any given day and how much fuel you will require. The National Weather Service provides us with this information daily. After we fill your tank, we keep track of the degree days to ensure we deliver oil when you need it.

The easiest way to explain this concept is using your car and how it uses gasoline as an example: Your car uses gasoline as you drive. How much gas your car uses is measured in Miles Per Gallon (MPG). By knowing how many gallons your car’s gasoline tank holds, and how many miles per gallon your car provides, you can estimate when you will need to refuel your tank.

Automatic delivery uses the same concept. We know how much fuel your tank holds when it is full, and we multiply it by the (Miles Per Gallon) of your house, which is known as the K-Factor. This tells us “how far” your house can go before you will need more fuel.

At Countryside Fuel and LP Gas, our goal is to go above and beyond our customers’ oil heating expectations. We will always do our absolute best to deliver your order of fuel whenever you need it, regardless of the weather.
Our minimum fuel delivery at the quoted cash price is 150 gallons. We will deliver less than 150 gallons for an additional $.10 per gallon. We do not schedule deliveries for quantities less than 100 gallons. If any delivery takes less than 100 gallons, we do add a $35 delivery charge.

We are always expanding our delivery area to provide eastern Pennsylvania with the best fuel prices and the best customer service.

Our current delivery area include: Berks County, Hershey, Lebanon County, Grantville, Schuylkill County, Kutztown, Reading, Lehigh Valley, Allentown, Northampton County Harrisburg, Manheim, Ephrata and Denver. Click here for a detailed map of our service areas.

Heating Oil Information

As our society continues to search for a reliable, sustainable energy source oil heat is often shed in a negative light. The truth is oil heat is now more clean, reliable, and affordable than ever!
Yes, oil heat is clean to burn. When oil heat is properly installed and maintained, no observable soot, dirt, or odors are evident in the home, giving you peace of mind.
Yes, today’s heat systems are more efficient than ever before, often outperforming the efficiency of other fuel systems.
Yes, heating oil is not only safe, but it burns cleaner. Unlike gaseous fuels, heating oil will not support combustion (flame) unless the temperature is about 140 degrees Fahrenheit. There is not enough fuel vapor to cause an explosion or fire and it has low carbon monoxide risk.
If you have an outside tank you will want to use Kerosene or Heating Oil with an winter additive. Either of these products are used so that during the cold winter your fuel lines will not freeze. If your tank is located indoors, you will usually use heating oil.
The truth about oil heat is that it is the best energy source available. The majority of home heating oil is sold by local dealers such as us, who live and work in your community, and believe that customer service is as important as the products we sell. Home heating oil is clean burning. Modern oil burners produce negligible amounts of smoke and soot. Oil heating equipment has always been more advanced and many equipment innovations have been developed that are revolutionizing oil heat technology. When deciding on how to heat your home, learn about efficiency factors. For example, oil and gas furnaces are much more efficient than electric heat furnaces. (Source: U.S. Department of Energy)

By joining our automatic delivery program, you will never have to worry about your oil levels. Our computerized calculating system automatically schedules a delivery for you. You will never need to check your oil tank. If you have any concerns, please feel free to call our office.

If you’re still unsure about your fuel levels, remember, every tank has a gauge built into the top of the tank. This gauge will give you a reading of how much oil is left in the tank.

Home oil fuel usage depends on factors such as the size of your tank, system efficiency, insulation and overall household habits like the number of inhabitants.
To find out the price of oil in your area simply login to your customer account, or if you are a new user create an account with your Name, Email Address, Birth Date, and Zip Code.

Troubleshooting & Safety

Furnace trouble? Before you invest time and money into a technician run a few simple checks yourself. The fix may be as simple as flipping a switch! While fuel oil is a safe source of heat, a malfunctioning furnace/boiler can be dangerous – know the warning signs.
Our service technicians are not trained to test the air quality in your home, nor do they have the proper equipment to do so. Contact your local fire department and evacuate your home.

Yes. Carbon Monoxide is a natural byproduct of combustion. During normal combustion, each atom of carbon in the burning fuel joins with two atoms of oxygen, forming a harmless gas called Carbon Dioxide (CO2). When there is a lack of oxygen to ensure complete combustion of the fuel, each atom of carbon links up with only one atom of oxygen, forming carbon monoxide (CO) gas, a colorless, odorless, and toxic gas. Any fuel-burning appliance that is not adequately vented and maintained can be a potential source of Carbon Monoxide (CO).

The most important safeguard against CO risks is a properly working Carbon Monoxide detector. Battery-operated Carbon Monoxide detectors are relatively inexpensive and easy to install. They may be purchased at almost any store that sells home supplies.

Fumes or oil smells coming from your system are not normal and may indicate several things about your system:
  1. Your tanks were recently filled. After your oil tanks are filled, it is normal to smell fumes or oil vapors in your basement or area that the fuel tanks are located. This is normal and the fumes should dissipate within several days.
  2. If you haven’t had your tanks filled recently, your system could need maintenance. Though these fumes are not dangerous, this is a sign that something may be wrong with you oil burner. Contact customer service to get a service person out to your home or business to fix the issue.
If there is a leak in your oil tank, this could pose a serious problem to your drinking water, soil, etc. To see if you have a leak, check for signs of pooling, strange taste or odor in your water, a sharp rise in your oil bill, or signs of rust or corrosion. If any of these problems occur, immediately contact customer service to get a service person out to your home to repair the leak quickly and efficiently.

At Countryside, we have an experienced team ready to assist with your home service needs, including boiler and furnace repairs or replacements. Learn more about the services we offer here.

Yes. Follow the suggestions below.
Burner does not run:
  1. Check the thermostat. The temperature might be set too low. Turn the thermostat 5 degrees higher than usual.
  2. Check the main switch and make sure it is not turned off.
  3. Check to see if the circuit breaker or fuse is blown.
  4. Unit might be off on safety. Press the reset button ONE time.
Unit seems to run too often:
  1. Check the filter and replace if clogged.
Chimney Smokes:
  1. A cold chimney flue causes this when the unit first fires; however, if it persists this can indicate incomplete combustion or another problem. Do not attempt to troubleshoot or fix on your own. Call for service.